For all Home services and inquiries, please visit our Residential page. Submit your information below and a sales representative will call you as soon as possible, Monday - Friday. The most enjoyable was benefits best cable package, Internet, and phone Included as an employee. Contact Us Spectrum Enterprise Contact Us Contact us We're excited to learn more about how we can partner with your organization. The hardest part of the job was the customer surveys, your rated 1lowest-10 highest and if you gave stellar customer service/support (10) and customers pushed the wrong buttons on their phone/didnt press number sequence fast enough it would count againt you even if they also left a voice message stating how stellar your customer service was. Technical Support Specialist Location United States Average salary 20.20 per hour 10 Above national average Average 20.20 Low 10.15 High 30.55 Salary estimated from 34 employees, users, and past and present job advertisements on Indeed in the past 12 months. Sign in to your Spectrum Business account for the easiest way to view and pay your bill, watch TV, manage your account and more. I was there during Covid 19 so most employees worked from home which made the atmosphere for an Introvert like myself enjoyable and peaceful. Management wasn't supportive enough I dont feel they gave enough encouragement in weekly meetings regarding performance. I learned that taking your time with these issues can result in the proper resolution and save the company from sending out technicians unnecessarily. An email can be sent to This will create a ticket for one of our agents to respond to within about 24 hours.A day in the life of a Technical Support Representative means taking inbound technical support phone calls and troubleshooting issues with hardware and software configurations. Salary information comes from 156 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. If your issue is not business-impacting, an email to our support team might be your best option. Average Spectrum Technical Support Specialist hourly pay in the United States is approximately 20.51, which is 12 above the national average. This is so that they both you and SpectrumVoIP can keep a record of the call and use the email for any follow up correspondence that may be needed for your issue. You can also dial 4-3-5-7 (this spells out H-E-L-P) on an of your SpectrumVoIP phones.ĭuring our support hours, we prioritize answering phone calls, so if your request is urgent or business impacting, please call in to make sure you are able to reach an agent for assistance as soon as possible.ĭuring your phone call, the agent you are speaking with will make notes about the reason for you call, and may ask you for your email address. The main number for technical support is 46. An on call agent will respond to your voicemail as soon as possible that same day. Our after hours support is handled through voicemails, so all you need to do is call in like normal and leave our support team a voicemail. For example, if your business operates during night hours or weekends and your phones go offline, please do not hesitate to call in for support. All Times in Central Time.Īfter hours support is available on an emergency basis. SpectrumVoIP's Technical Support Live Answering Hours are SpectrumVoIP's Technical Support department can be reached in 2 primary ways.
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